Almost every online casino I have joined over the past decade or so tends to have a reliable player support network, meaning I can easily get in touch with a professionally trained member of staff at the casino should I ever need to contact them.
However, I have noticed that not all sites provide 24-hour support, or they will provide 24-hour support, but not all of their support methods will be open 24 hours per day.
Here is a closer look at which player support methods are typically open 24 hours per day and which sites tend to provide the friendliest, most responsive and reliable player support, demonstrating the highest customer service standards.
Is all online casino player support available 24/7?
Yes and no. For example, almost every online gambling site I have come across boasts 24-hour support that people like me can easily contact any time of the day to ask them a question related to my account or the site in general or to resolve any technical issues I may have encountered.
However, when some sites say they provide 24-hour support, it’s true to a certain extent, but not all of their support options are available throughout the day.
Most sites provide live chat, email, and toll-free telephone support, but their live chat or toll-free telephone support options may only be open during certain times of the day, which I find frustrating.
Back in the day, I would play on sites that weren’t licensed or regulated or were licensed and regulated but didn’t specifically cater to people living in the United Kingdom.
On those sites, I found that their live chat/telephone support would either be open during certain times that just weren’t convenient for me, such as the middle of the night, or they were only open for a few hours per day during the day, but it would always seem to be closed whenever I need to get in touch with someone.
In other words, when they provide all three support methods, and just one of these methods (mainly email) is open all day, while their live chat and telephone support is only open during certain hours, they can still say they provide 24-hour support and aren’t lying. It’s just a little bit annoying and slightly misleading sometimes.
It’s an essential part of the process of selecting which online casino to sign up to. For some, there are more important things. For instance, iGaming fans may prefer to peruse a list of the best online slot games like this online-slot.co.uk/online-slots/best/ to make their decision. They’ll go through the list, find the game they want, and then find the platform that houses it. However, for some, customer support is the most important.
Which sites provide the most efficient and reliable support for registered members?
Any website that’s fully licensed by the UK Gambling Commission or any other mid to top-tier gaming commission/licensing authority will have a decent player support network that players can easily reach should they have a question that needs answering or technical issue fixing.
If you can find an online casino that’s licensed by one or more of the following reputable authorities, they will be controlled by trusted operators with good standing in the industry.
They will ensure they provide top-notch support like those licensed by the UK Gambling Commission because they will do everything to comply with local and international laws and regulations and data privacy policies. Examples of trusted licensing authorities include:
- Malta Gaming Authority
- Gibraltar Gambling Commissioner
- Isle of Man Gambling Supervision Commission
- New Jersey Division of Gaming Enforcement
- Norwegian Lottery Authority
- Swedish Gambling Authority
- Michigan Gaming Control Board
- Curacao eGaming
These are just some of the most trusted licensing authorities who impose strict controls over their licensees. Others include the Kahnawake Gaming Commission, the Alcohol and Gaming Commission of Ontario, and the Pennsylvania Gaming Control Board, to name a few.
When you get in touch with the support at any of these top-tier-licensed sites, you should encounter friendly and reliable support. I have hardly ever needed to get in touch with the support, but I always found them helpful when I have used them.
On the most trusted sites, the support will always be easy to get in touch with (although, sometimes, you may have to wait in a queue to speak with the next available agent). They are typically friendly and professionally trained to deal with a range of issues and answer any questions you may have.
The worst online casinos with terrible support that must be avoided at all costs are known as rogue casinos (aka fake/scam/illegitimate casinos) because they will be unlicensed and provide little or no support whatsoever.
On sites like this, which can be accessed using smartphones, tablets, and PCs, the support, if they have any, might take ages to respond. If they finally do respond, they will be rude, unhelpful, and often unwilling to answer your questions or resolve any other issues you have found on their site.
Conclusion
Before contacting the support, perhaps try to find the answer or fix the issue yourself. It’s like cropping a hoodie yourself before buying one. For example, read the terms and conditions if you aren’t sure about something in the bonus.
If you want to know something about an online fruity machine, go to that game’s paytable. You don’t need to contact the support.
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