For any brand that is serious about staying on top of competition and improving performance, engaging its website visitors effectively plays an essential role in long-term success. A free live chat allows businesses to provide instant support and foster connections with both existing customers and new ones. In this blog post, we explore the top five free live chat software solutions that can be integrated into a website of a small to medium-sized business.
Umnico
Umnico is free live chat software that allows businesses to effectively engage customers during their visits to the site. Key features of it include the ability to monitor visitor activity in real-time and proactively reach out to them, automated greetings and responses, as well as efficient distribution of incoming inquiries among team members. The platform supports the integration of AI-powered chatbots based on OpenAI’s GPT technology. Umnico Live Chat provides extensive customization options to match the brand’s aesthetic and doesn’t impact website’s performance and loading speed.
Tawk.to
Tawk.to is a free live chat platform that empowers companies to monitor and engage with website visitors in real-time. The platform boasts a number of useful features, such as real-time monitoring, to gain invaluable insights into visitor behavior; customizable widgets to ensure a consistent branding of the website, and multi-language support to engage a global audience. All of these make Tawk.to a versatile and highly efficient tool for any business seeking to elevate its customer engagement via a live chat widget.
HubSpot Live Chat
HubSpot is a renowned omnichannel messaging platform that also supplies a free live chat software to its users. The live chat widget is fully customizable, while an integrated chatbot builder doesn’t require any coding knowledge for users to create chatbots for various use cases, such as lead qualifying, booking meetings, and providing answers to common inquiries.
Among the standout features of HubSpot is its CRM, acting as a universal inbox for storing and working with all customer conversations across all connected channels. Also, HubSpot’s free Slack integration allows agents to get notifications and reply in live chat directly via Slack, ensuring no incoming messages are missed.
Intercom
Intercom’s live chat provides a whole set of capabilities for businesses to connect with customers and identify potential new prospects, while also allowing them to personalize their communications and tailor them to user’s specific requirements. The platform’s Fin AI Copilot acts as a personal AI assistant to support agents, helping them to resolve 31% more tickets daily, according to the company’s blog. This, together with Intercom powerful features, such as chatbots, an AI-enhanced help desk, and proactive support capabilities, helps to streamline user support and encourage engagement. Intercom’s pricing starts from $29 per month per seat for Essential plan.
Smartsupp
Smartsupp’s live chat platform offers user-friendly design together with rich functionality, offering real-time visitor monitoring, customizable widget interface, and automation with chatbots and proactive triggers. This free live chat seamlessly integrates with popular CRM and e-commerce platforms, providing comprehensive analytics and reporting on chat performance and visitor behavior.
With a mobile app for on-the-go support, push notifications, and collaboration tools (conversation tagging and distribution), Smartsupp ensures efficient teamwork. While a free plan offers a live chat tool and Facebook Messenger integration, the paid version unlocks advanced functionalities, including chatbots, and starts from $10 per month (for 75 live chat dialogues).
Summing things up
When choosing the best free live chat plugin for your website, carefully consider both the needs of your audience and your business. If you plan to engage customers across multiple channels, make sure to choose a live chat tool that supports integrations with these social media or messaging apps. For example, Umnico is an omnichannel messaging platform that allows website visitors to initiate a conversation in a live chat widget and resume it later in a messaging app of their choice (the platform supports over 25 popular channels), while extensive automation ensures an efficient and streamlined workflow for your agents. Boost your customer engagement without spending a dime: try Umnico’s free live chat today and provide real-time support to boost customer satisfaction.
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